Returns & Exchanges
Instructions for Product Returns
Seasonal products, including Air Conditioners, Fans, Heater, Humidifiers, and Dehumidifiers may not be refunded or exchanged.
Returning Merchandise: Purchased Online
If you receive any merchandise that is damaged, defective or not as you ordered, save all packaging materials and contact our Customer Service Dept. by email, telephone, or fax within 30 days of invoice date. We do not sell merchandise on approval or have a free trial period. Any products which have been used or missing packaging may not be returned. We can not accept any item for return for any reason without a "Return Authorization" number. To obtain a number, write or call our Customer Service Dept. and explain the situation. There may be a restocking charge for Special Orders, unless we erred.
Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.
Returning Merchandise: Purchased In Our Retail Stores
We will gladly provide you with a full refund or exchange for any product you purchased in person, within 14 days of the invoice date. We do not sell merchandise on approval or have a free trial period. The product must returned in it original condition and packaging (including all manuals & accessories), along with the original sales receipt. Any products which have been used or missing packaging may not be returned or exchanged.
Warranty Service
Many products are covered by a warranty from the manufacturer. Most products will come with instructions in case warranty service is required. Often you will be directed to an Authorized Service Centre. We provide warranty service to many of the brands which we carry, but if you are not in the Metro Vancouver area, there may be another service centre closer to you.