Shipping Info

We are pleased to provide FREE Standard Shipping on orders of $99 or more within Canada!

*Some restrictions apply.

Free Shipping Terms and Conditions:

Free standard shipping applies only to orders of merchandise which totals $99 or more excluding taxes and after any discount coupons are applied.
Applies to most major Canadian delivery addresses only, and is subject to other geographical shipping restrictions that may apply.
Residents of Nunavut do not qualify for free shipping.
In store purchases do not qualify for free shipping.
You will not receive free shipping on your order if any eligible discount coupons are used bringing the total below $99 after coupon is applied.
You will not receive free shipping on your order if any eligible items are cancelled, after the order was placed, bringing the total below $99.
Returns of items that qualified for free shipping at purchase will be issued a refund minus our shipping expense to send the order to you.
We reserve the right to change or discontinue FREE Shipping at any time.

General Shipping FAQ:

How much will it cost to ship a product to me?

Our payment processor will automatically calculate your shipping cost based on your shipping address. Once you have chosen the product(s) you are interested in, click on the CART button. Review your order and click on Estimate Shipping & Tax text (located under your subtotal). After you enter your shipping location, you will be presented with your shipping method options and costs.

Can I pick up my order at one of your retail locations?

Yes, see above. Instead of choosing a shipping option, you can also chose one of our locations to pick up your purchase in person, during check out. We will contact you by telephone once your order is ready for you to pick up.

How do I know if my order has been shipped?

Please click on the My Account button on the top right corner of our website. From here you can check on the status of your order.

Do you ship to the United States?

Yes, we ship to the USA by Canada Post. It will be delivered to you by the United States Postal Service (www.USPS.com), or the United Parcel Service (www.UPS.com). -- US Customers: Please see additional information below regarding the 'de minimis' suspension effective Aug 29, 2025.

Do you ship outside of Canada and the United States?

Please note that our small appliances are all 120 volts, and are therefore can only be used in Canada, USA, Mexico, and parts of South America. The majority of the countries in the world use 220 Volts in their homes, which are not compatible with our small appliances.

If you are interested in a non-electric product or a non-electric part for a small appliance, we will ship small parcels (under 5 kg) to Mexico, South America, Australia and Europe. Unfortunately we can not service larger orders or other countries at this time.

Do you charge taxes or duties for international orders?

Orders outside Canada are not charged Canadian taxes, but may be subject to customs duties, taxes, and processing fees. We cannot estimate these fees; check with your local customs office. We have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred. -- US customers: Please see additional information below regarding the 'de minimis' suspension effective Aug 29, 2025.

How long will it take for my order to arrive?

We try to ship your order within 1-3 days of your purchase. If there is any delay we will contact you by email or telephone. We ship the majority of our products, with a few exceptions (see below), by Canada Post (see above).

Following are the estimated delivery times for Canada:

	Regular Parcel	Expedited Parcel	Xpresspost
Within British Columbia	3-4 days	2-3 days	next business day
Within Canada	4-9 days	2-7 days	1-2 business days

Following are estimated INTERNATIONAL delivery times:

Regular Parcel International Surface Delivery:

Mexico = 20-30 days

South America = 45-60 days

Europe = 60-75 days

Australia = 60-75 days

Regular Parcel International Air Delivery:

Mexico = 15-20 days

South America = 20-30 days

Europe = 30-45 days

Australia = 30-45 days

To our valued customers in the USA:

Kindly note that we are a Canadian company, and your orders will be shipped from Vancouver, British Columbia, Canada.

All payment are in Canadian Dollars, your credit card company will apply the currency conversion at their daily exchange rate.

We ship to the USA by either the United Parcel Service (UPS), United States Postal Service (USPS) or Canada Post. If your order is shipped via Canada Post, it will be delivered to you by the US Postal Service (USPS). You will be sent the tracking information for your shipment by once your package has been processed and shipped. You may also check on the status of your order by logging into the Order Status page.

If your order is sent via Canada Post, you may find more detailed tracking information (after it has left Canada) US Postal Service website www.USPS.com, using the same tracking number.

* IMPORTANT UPDATE FOR US CUSTOMERS *

As you may have read in recent news, on August 29, 2025, the U.S.A. will suspend the $800 "de minimis" exemption for all countries, including Canada. This change, mandated under U.S. Executive Order 14324, applies to all shipments from Canada, whether sent through the postal system, a Canadian courier, freight provider, or any commercial channel. This means that from that date, every shipment entering the U.S.A., regardless of value or country of origin, will be subject to all applicable duties and taxes.

For orders valued at US$800 or less that are shipped to the United States through the postal network will be subject to an ad valorem duty. This duty will be equal to the effective tariff rate applicable to the product’s country of origin under the International Emergency Economic Powers Act (IEEPA). For goods which are made in Canada, the current IEEPA rate is 35% for most goods.

I would like to purchase a heavy item (over 70-lbs). How will you ship it to me?

Some products such as air conditioners, are too large and heavy to be delivered by Canada Post or the USPS. We will deliver these items to our customers by UPS freight.

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